External Job Listing
This position is hosted on LinkedIn. Click "Apply Now" to be redirected to the original posting.
Opens in a new tab
The Manager, Member Services supports the Senior Manager, Member Services in leading the end-to-end member experience across reservations, front office operations, and personalized service delivery. This position provides day-to-day leadership to the Member Services team and serves as the leader in the Senior Manager’s absence.
Serving as a primary liaison to the Club’s membership, the Manager ensures the highest standards of hospitality, professionalism, operational excellence, and member satisfaction. This position is responsible for supporting service execution, team performance, process optimization, financial management, and cross-functional coordination to ensure a seamless, anticipatory, and world-class member experience.
The role partners closely with the Senior Manager and leaders across the Club to anticipate member needs, strengthen internal workflows, drive continuous improvement, and uphold the Club’s service standards at every touchpoint.
This position is a full-time,