Answers every pro shop call. He captures the golfer, sends the follow-up, re-engages your database, and books the appointment. Database reactivation is included in the install. Month to month after that.
When you install Fairway Freddie, he answers the phone, the website chat, and the golfers already on your list.
Picks up when your counter is busy, on ring two or three as you choose, and after hours. He captures the golfer, quotes your rates, and sends the follow-up.
Installs on your existing website with a one line snippet. Answers questions about green fees, dress code, and outings, and captures the golfer for the follow-up.
Re-engages golfers in your records who have not played in 6 to 12 months. Sends the invite, answers replies, and books the appointment.
Select Call Scenario:
Your counter rings first. Freddie catches the rollover, captures the golfer, and sends the follow-up.
Your phone rings inside the pro shop first. If staff is busy checking in players, on another line, or closed for the night, Freddie answers seamlessly.
Ask him:
Freddie captures the golfer and books the appointment. A lesson, a fitting, or a time with your staff gets a name, a number, and a follow-up.
When golfers call or chat about swing lessons, junior clinics, or club fittings, Freddie captures their goals and schedule and books the appointment with the pro you name. The follow-up text goes to that pro while the caller is still on the line.
Your counter staff answers first and stays with the golfer at the desk. When the line is busy, staff is on the floor, or the shop is closed, Freddie picks up, takes what the caller wants, and sends the follow-up.
Freddie sorts every call and website inquiry and sends it to the person you named, while the caller is still warm.
"Do you have a Saturday morning for 4 players? What are your twilight rates?"
Answers the rollover, quotes your rates, takes the name and number, and sends the follow-up. Your shop confirms the time.
Your pro shop, with the request and the follow-up
"I need to fix my slice. Do your teaching pros have lesson openings this week?"
Captures goals and schedule, then books the lesson with the pro you name.
Head Pro & Teaching Staff Mobile (via SMS / GHL App)
"We are planning a 28-player company tournament next month with lunch."
Collects group size, target dates, format, and catering requirements into an event brief.
General Manager & Tournament Director
"Can we rent the clubhouse ballroom or patio for a private dinner party?"
Captures guest count, date window, and contact info, then dispatches notification.
Event Coordinator & F&B Director
"I left my rangefinder on cart #14. Can I speak to someone in the shop right now?"
Executes warm transfer to the desk, or texts priority callback note if line is busy.
Live Pro Shop Staff Desk Transfer
Customized to Your Course During Onboarding: You define the exact routing rules on our 45-minute install call. Choose which team member gets texted for lessons, outings, banquets, and emergency transfers.
He answers every pro shop call your counter misses, captures the golfer, sends the follow-up, re-engages your database, and books the appointment.
Freddie answers the calls your shop misses. You keep your phone line, your website, and GolfNow. He works the phone beside them.
Freddie works the phone beside the system you already use. The install covers your rates and your policies, so what he tells a caller matches your counter.
Keep your number. Your pro shop phone rings 2 to 3 times first. Freddie catches rollover when the line is busy, during check-in, or after hours.
The same answers go on your site chat, with your rates. The snippet works on WordPress, Squarespace, Wix, or a custom site.
Keep whatever fills your off-peak. Freddie works the calls that come to you directly, which are the rounds you keep the full rate on.
We handle all technical configuration so your pro shop staff can focus on running the course.
Trading tee times for software today? The GolfNow barter calculator puts that trade in dollars before your call.
We collect your rates, hours, policies, dress code, and who gets which call. You tell us how you want calls handled and when to hand off to staff.
We set Freddie to your greeting, your rates, and your policies, deliver your website chat snippet, and run calls with your staff. You hear him before a golfer does.
Forward your pro shop number when you are ready. The website widget goes live, and your lapsed golfer reactivation campaign launches the same week.
Everything operators want to know before scheduling an install call.
Fairway Freddie is $3000 to install and $1000 a month, month to month. The database reactivation campaign is included in the install. There is no long-term contract.
Book a 15 minute call. You leave knowing how Freddie fits your calls, your follow-ups, and the golfers already in your database.