Hospitality Operations Supervisor - Westfield Country Club

Job Summary

The Hospitality Operations Supervisor supervises the Hospitality Operations team and is responsible for providing day to day supervision for the assigned Corporate Hospitality operation location (e.g., Conference Center, Hotel, Country Club, and/or Corporate Dining). The role assists in leading and is responsible for staff performance pertaining to production of products and consistent quality of service as defined by standard operating procedures and experience maps. The role manages the customer experience and addresses their questions and/or concerns and collaborates with and supports leaders in other Hospitality locations.

Job Responsibilities

• Manages day-to-day operations of the assigned Corporate Hospitality operation location including the Conference Center, Hotel, Country Club, and/or Corporate Dining. Serves as Manager on Duty for assigned shifts.
• Ensures exceptional guest experiences by closely monitoring service levels, addressing guest feedback and concer